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How do I skip an order?

Updated

Here are the steps for skipping orders:

Log into your account

Click ‘On your Profile’
Click ‘On View Upcoming Orders’

Click ‘Skip Order’ for the corresponding delivery date/week

Click ‘Yes, Skip this Order’ to skip it

If it changes to say ‘Unskip’, it is skipped correctly

 

Skipping Deadline:

  • You can skip orders up to 10 weeks in advance.
  • The change must be made by Tuesday at 11:55 PM ET / 8:55 PM PT for the upcoming week.

Need a Different Delivery Schedule?

If you'd like to switch to bi-weekly, monthly, or another schedule, email us at help@oddbunch.ca, and we’ll be happy to help!

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Comments

7 comments

Date Votes
  • Anita Biscak

    This would have been helpful if when I go into my profile there would be something for me to click on to proceed to what I want to do. 

    Your website is terrible, I can't seem to easily change my delivery date therefore, I'm going to cancel my subscription. Please make sure it is cancelled before my delivery date of this week.

    thank you

    1
  • julie decastris

    Yes the website is terrible.  Takes you around and around in the same loop, to never get to what you want.

    Julie Decastris 

    0
  • Melissa Beynon

    Logged in and skipped this week's order (have screenshot confirming this), order was delivered anyway. Sent in a support ticked immediately upon receipt of confirmation email (hours before delivery), no response. Now I have a box of veg I can't use, and charged for it as well. Defeats whole purpose of program, will probably cancel subscription

     

    0
  • Sukhi Gill

    Website is terrible and confusing.When I signed into my account. Can’t see upcoming order and I want to skip the delivery.

    0
  • Lounoble17

    I am having the same problems.  Website is horrible. You'd think it would be more user-friendly to continue have customers 🙄 

     

    0
  • jmarxx1

    I am trying to skip 1 week and the instructions say to view upcoming orders…but the website doesn't have this option.  

    -1
  • Elizabeth Poirier

    I am having the same problem, I cannot manoeuvre through your website. I wish to cancel as it is to difficult to communicate with you and the produce received is not worth it. This was a trial and I feel it failed. Thanks for the experience, please cancel

     

    0

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