General

My Orders

• How do I skip an order?
• Can I change the frequency of my delivery?

Delivery

• How often do I receive deliveries?
• Do you deliver to apartments?
• When will my box be delivered?
• Do I need to be home for my box delivery?
• Does OddBunch deliver to my area?
• Where can I provide special instructions for delivery?

My Subscription

• What do I do if I received my order twice? (double subscription)

Billing

• What is your billing process like?
• When do I get billed?
• What payment methods do you accept?
• How do I update my payment information?

US Tariffs

• Where can I see what’s in my box?
• Will prices go up due to US tariffs?
• Why not only source Canadian-grown produce?
• Will the move to non-US produce be permanent?
• Does Odd Bunch import produce from the US?

Customer Support FAQ

• Does a refund affect my credit?
• Do I need to sign up to join?
• How do I move up tiers?
• What happens if I cancel my subscription?
• Can I earn credit on add-ons or extras?
• What happens if I skip a week?

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Substitutions

• How do I request a substitution?
• What should I do if my substitution request was missed?

Our Product

• Is it locally grown year round?
• Is your produce organic?

About Us

• How do I subscribe?